ServiceNow raises its 2026 AI contract value target to 1.7 billion dollars

US software company ServiceNow reported results for the third quarter ended September 30 in a press release attached to an 8-K filing with the US Securities and Exchange Commission (SEC) on October 28, 2026. The company raised its target for annual contract value (ACV) from its AI products for the second time this year.

• Subscription revenue rose 21 percent year over year to 3,988 million dollars, and total revenue rose 20.5 percent to 4,106 million dollars.
• The 2026 AI ACV target was raised from 1 billion dollars at the start of the year to 1.7 billion dollars, an increase of 70 percent.
• According to the company, year-to-date consumption of agentic AI in production rose more than 13 times compared with the prior year.
• Customers with more than 5 million dollars in ACV grew about 23 percent to 680, and 2026 subscription revenue guidance was set at 15,780 to 15,790 million dollars.

Why it matters

ServiceNow's figures point to fast-growing use of AI agents in production among its own customers, which could mean that large companies are starting to move agents from trials into real business processes. In the release, ServiceNow also highlighted the control layer it offers for managing agents and its AI Passport tool for verifying agent permissions. For companies in Türkiye that are digitizing support and request processes, it may help to define from the start which records agents may act on and how usage-based costs will be tracked.

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