Request and case management
Connect requests from phone, web, WhatsApp or contract to the right customer and asset.
FIELD SERVICE • MA.I.NTENANCE • ASSET
Make every step traceable and manageable—from service request to completed work order.
A field service platform for repair, installation and maintenance providers, uniting customer requests, asset history, work orders, scheduling, mobile technicians, parts, approval and billing.
11 / FIELD SERVICEEnd-to-end service controlYAZSIS / BUSINESS TECHNOLOGYSCOPE & CAPABILITY
Deliver the right technician, part and information for a first-time result.
Contact center, dispatch, field team, warehouse and finance advance through the same work order while customer and asset context stays intact.
Work orders and checklists
Define tasks, priority, SLA, instructions and checks for repair, installation and preventive maintenance.
Scheduling and dispatch
Assign technicians by skills, territory, availability and priority with a clear route view.
Mobile technician experience
Capture job details, history, photos, time, parts, notes, signatures and outcomes in the field.
Asset, warranty and history
Track serial number, installation, warranty, contract, meter and full service history by asset.
Parts, cost and billing
Post truck/warehouse stock, parts and labor to the work order and connect them to quote, cost and invoice.
SERVICE LIFECYCLE
Mobilize the right team and context the moment a request arrives.
The full lifecycle—from reactive repair to planned maintenance—runs on one traceable record chain.
Capture the request
Identify customer, location, asset, issue and service level in one case.
Triage
Review history, warranty and contract to set work type and priority.
Plan and assign
Bring technician, time window, route, equipment and parts into one plan.
Execute in the field
Complete checks and record time, parts, photos, readings, notes and signature.
Approve and close
Submit the result for manager or customer approval and create follow-up work when needed.
Bill and analyze
Transfer labor and parts to finance; monitor SLA, first-time resolution, duration and team performance.
LIVE SYSTEM ARCHITECTURE11 / FIELD SERVICE
Maintenance & Service TrackingEnd-to-end service control
Request and case management
Work orders and checklists
Scheduling and dispatch
Mobile technician experience
PRODUCTYAZSIS / DIGITAL.09
DELIVERY MODEL
Design, software and business outcome under one delivery discipline.
Map the service model
Define channels, work types, SLAs, teams and approval rules.
Unify customer and asset
Connect each work order to the correct location, asset, contract and warranty.
Mobilize the field
Make the necessary context available online and in limited-connectivity scenarios.
Close through ERP
Synchronize parts, labor, costs, quotations, invoices and collections.
NEXT STEP
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