KurumsalPortal/Communication & Engagement/Suggestion / Complaint / Request Management
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Employee Suggestion System: One Channel, an Owner and a Due Date for Every Record

Turn every piece of feedback into a recorded chance to improve.

An employee suggestion system collects employees' suggestions, complaints and requests in one channel, tracks each record with an owner and status, and makes sure the employee gets a response. YazSis KurumsalPortal's Suggestion / Complaint / Request Management module classifies feedback, assigns it to an owner, sets a due date and shares the outcome transparently.

WHO IS IT FOR?All employeesHuman resourcesRelevant units
YAZSIS / KURUMSALPORTAL
Suggestion / Complaint / Request Management KurumsalPortal product presentation
Communication & Engagement
BUSINESS OUTCOME

Do more than keep records.
Manage the process.

KurumsalPortal places every module into real operations through permissions, notifications, approvals, reporting and integrations.

01Better employee experience
02Recorded resolution process
03Visible areas for improvement
CORE CAPABILITIES

Bring control into the system with Suggestion / Complaint / Request Management.

Every step is traceable with its owner, time, status and activity history.

01

Easy feedback submission

Employees submit suggestions, complaints or requests through the portal in a few steps, and feedback lands in one channel, not scattered ones.

02

Owner, status and due date tracking

Each record is classified, assigned an owner and given a due date, and its status shows the current stage and who holds it.

03

Analysis, notification and transparent response

Resolutions are tracked and employees get a response by notification, while analysis of the most frequent topics shows where improvement is needed.

HOW DOES IT WORK?

Register, track and deliver results in five steps.

Workflows adapt to your organization’s approval, role and notification rules.

01Receive the submission
02Classify
03Assign an owner
04Track the resolution
05Respond to the employee
CONNECTED, NOT ISOLATED

Data flow with other systems: let’s define the scope together.

KurumsalPortal works on its own. If you need data flow with your ERP, time-attendance, accounting or other systems, we define which data moves and how during the needs analysis.

Explore Our Integration Capabilities
ERPPDKSAPISuggestion / Complaint / Request ManagementEMAILSMSREPORT
WHERE IS THE DATA KEPT?

Your own server, role-based permissions.

Suggestion / Complaint / Request Management runs on the shared KurumsalPortal infrastructure: your data is kept on your own server, and employees use it from their phone's browser without installing an app.

See the installation and data model
Where is the data kept?Records are kept in the MySQL database on your server. You set backup and access rules according to your own IT policy.
KVKK-focused permissionsRole-based data scope, masking of Turkish ID numbers and IBANs, document access logs and audit logs let you track who sees what.
No app to installEmployees sign in from their phone's browser. Location-verified check-ins for field teams also work in the browser.
Your own notification accountsPortal notifications are sent through your own email (SMTP) and SMS (NetGSM) accounts.
FREQUENTLY ASKED QUESTIONS

Employee suggestion system: frequently asked questions

Who receives employee suggestions?

In YazSis KurumsalPortal's Suggestion / Complaint / Request Management module, every incoming record is first classified and then assigned, by topic, to an owner in the relevant unit. The owner, due date and status are kept in the record, so no suggestion or complaint is left without an owner.

Do employees get a response to their feedback?

Yes. In YazSis KurumsalPortal's Suggestion / Complaint / Request Management module, once the resolution has been followed up, the employee receives a response by notification and the answer is shared transparently. The employee learns that their feedback was handled and how it was resolved.

Can we report which topics get the most feedback?

Yes. YazSis KurumsalPortal's Suggestion / Complaint / Request Management module analyzes feedback by its classification, so you can see which topics attract the most suggestions or complaints. This visibility helps HR and the relevant units prioritize areas for improvement.

NEXT STEP

Let's configure Suggestion / Complaint / Request Management to match the way your business works.

Request a Demo