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IT Help Desk Software: Tickets, SLA, Knowledge Base and Satisfaction Measurement
Speed, visibility and measurable service in technical support.IT help desk software records employees' IT requests in one channel, assigns each one to the right expert team by category, priority and SLA, and measures resolution time. YazSis KurumsalPortal's IT Support / Help Desk module tracks computer, software, printer, user account and network requests as tickets and makes IT service measurable with a knowledge base and satisfaction measurement.
WHO IS IT FOR?All employeesIT support teamsIT managers
YAZSIS / KURUMSALPORTAL
Sales & Support
BUSINESS OUTCOMEDo more than keep records.
Do more than keep records.
Manage the process.
KurumsalPortal places every module into real operations through permissions, notifications, approvals, reporting and integrations.
CORE CAPABILITIES
Bring control into the system with IT Support / Help Desk.
Every step is traceable with its owner, time, status and activity history.
Tickets, categories and priority
Each technical request opens as a recorded ticket, categorized by topic and prioritized, so urgent issues are separated from routine requests.
Assignment, SLA and resolution time
Classified tickets go to the right expert team and are tracked against SLA targets, with resolution time measured to show service speed.
Knowledge base and satisfaction measurement
Satisfaction is measured when a ticket closes, and the knowledge base keeps known solutions on record, so recurring problems become visible.
HOW DOES IT WORK?
Register, track and deliver results in five steps.
Workflows adapt to your organization’s approval, role and notification rules.
CONNECTED, NOT ISOLATED
Data flow with other systems: let’s define the scope together.
KurumsalPortal works on its own. If you need data flow with your ERP, time-attendance, accounting or other systems, we define which data moves and how during the needs analysis.
Explore Our Integration CapabilitiesERPPDKSAPIIT Support / Help DeskEMAILSMSREPORT
FREQUENTLY ASKED QUESTIONS
IT help desk software: frequently asked questions
Can requests be assigned by category and priority?
Yes. In YazSis KurumsalPortal's IT Support / Help Desk module, each request becomes a ticket classified by category and priority, then goes to the relevant expert team. Computer, software, printer, user account and network requests are thus handled by the right team in the right order.
Are SLA and resolution time measured?
Yes. YazSis KurumsalPortal's IT Support / Help Desk module tracks assignment, SLA and resolution time for every ticket. When a ticket closes, resolution time and satisfaction are measured, and IT managers use this data to monitor service levels and manage IT service in a measurable way.
Does the help desk module include a knowledge base?
Yes. YazSis KurumsalPortal's IT Support / Help Desk module offers a knowledge base together with satisfaction measurement. The knowledge base keeps known solutions on record, support teams draw on these records for similar requests, and recurring problems become visible.
NEXT STEP
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